Table of contents
Effective date: 05 Jun 2026
Our commitment:
Your privacy is our priority. Your files are automatically deleted within 10 minutes of conversion. We never sell your personal data.
1. Introduction
DocConverter (hereinafter "we", "our" or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our document conversion service.
This policy applies to all users of the Service, whether registered or not.
2. Data we collect
👤
Account data
Name, email, password (hashed), registration date
🔧
Usage data
Conversion types, usage frequency, quota consumed
💳
Payment data
Processed by Stripe/PayPal — we do not store your banking details
🌐
Technical data
IP address, browser, operating system, access logs
2.1 Data we do NOT collect
- The content of your files (we do not read your documents)
- Your banking details (handled by our payment providers)
- Sensitive information (health, ethnic origin, political opinions, etc.)
3. How we use your data
| Purpose | Legal basis | Data concerned |
|---|
| Provide the conversion Service |
Contract performance |
Files, IP address |
| Manage your account |
Contract performance |
Email, name, preferences |
| Process payments |
Contract performance |
Email, amount, transaction |
| Improve the Service |
Legitimate interest |
Anonymised statistics |
| Send transactional emails |
Contract performance |
Email, account activity |
| Legal compliance |
Legal obligation |
Logs, billing data |
4. Your files and their privacy
Automatic deletion:
Files you submit for conversion are automatically deleted from our servers within 10 minutes of conversion. We retain no copy of your documents.
- Your files are never analysed for their content for commercial purposes
- Your files are never shared with third parties
- Processing is carried out locally on our secure servers
- Temporary files created during conversion are also deleted
5. Cookies and similar technologies
We use cookies to improve your experience. Here are the types of cookies used:
| Type | Purpose | Duration |
|---|
| Session |
Keep you signed in |
End of session |
| Functional |
Remember your preferences |
1 year |
| Security |
CSRF protection and anti-fraud |
Session |
We do not use advertising or third-party behavioural tracking cookies.
6. Sharing your data
We never sell your personal data. We may share certain data with third parties in the following cases:
- Payment providers: Stripe, PayPal — to process your transactions
- Hosting: Our servers hosting the Service
- Legal obligation: If required by law or a competent authority
All our providers are contractually bound to protect your data and not to use it for any other purpose.
7. Security of your data
We implement appropriate technical and organisational measures to protect your data:
- SSL/TLS encryption for all communications
- Passwords hashed with bcrypt
- Data access restricted to authorised personnel
- Automatic deletion of temporary files
- Continuous monitoring of abnormal access
In the event of a data breach likely to affect your rights, we will notify you within 72 hours in accordance with GDPR.
8. Your rights
Under GDPR and applicable laws, you have the following rights:
Right of accessObtain a copy of your personal data
Right of rectificationCorrect inaccurate data
Right to erasureRequest deletion of your data
Right to restrictionLimit the processing of your data
Right to portabilityReceive your data in a structured format
Right to objectObject to the processing of your data
To exercise your rights, contact us at the address below. We will respond within 30 days.
9. Data retention
| Data type | Retention period |
|---|
| Uploaded files | Maximum 10 minutes after conversion |
| Account data | Account lifetime + 3 years after deletion |
| Billing data | 10 years (legal obligation) |
| Access logs | 12 months |
| Conversion logs | 6 months (anonymised statistics) |
For any questions regarding this policy or to exercise your rights:
If you believe your rights are not being respected, you have the right to lodge a complaint with the data protection authority in your country (in the UK: the ICO — ico.org.uk).